Frequently Asked Questions

1. What is a Dragon Reward Point and how do I get it?

Dragon Reward Points are app-based points system that allows users to accumulate and convert points into popular E-Vouchers. E-Vouchers can be redeemed at the issuing merchant's physical or online stores.
Currently, you can get Dragon Reward Points by:
* Depositing coins at Coin Dragon kiosks, and converting every $1 of coins into 10 points
* E-Vouchers are issued in fixed amounts of HK$50 or $100
* Points can be exchanged at a rate of 10 points per HK$1 of E-Voucher. (HK$50 E-Voucher = 500 pts, HK$100 E-Voucher = 1000 pts).

2. Can I receive a refund for Dragon Rewards Points?

Dragon Rewards points are non-refundable for cash or any cash equivalent.

3. Is there a charge/fee to redeem Dragon Reward Points for merchant e-vouchers / e-giftcards?

YES. All in-app services are completely free of charge for the users. No hidden charges / commissions / fees.

4. What can I do with Dragon Reward points?

You can redeem the points and exchange them into popular e-Vouchers / e-Gift Cards. You can also donate your points to local and international charitable organisations. The exchanged e-Vouchers / e-Gift Cards can be spent at the issuing merchant's physical or online stores.
* Points can be exchanged at a rate of 10 points per HK$1 of e-Voucher. (HK$50 e-Voucher = 500 pts, HK$100 e-Voucher = 1000 pts).
* e-Vouchers are issued in fixed amounts ranging from 200 to 2000 points (or $20 to $200)

5. Do My e-Vouchers / e-Gift Cards expire?

Yes. Most e-Vouchers / e-Gift Cards have an expiry date typically ranging from 3-12 months. Check 'My Vouchers' for individual expiry dates on each E-Voucher. Make sure to redeem the E-Voucher before the expiry date indicated.

* SUGGESTION: We recommend that you exchange / redeem Dragon Rewards points only when you’re about to make a purchase using the e-Voucher.

6. How is this app different from other e-Wallet / Rewards apps?

Dragon Rewards is, technically, an Offline-2-Online (O2O) app. Dragon Rewards works in unison with a network of self-service kiosks for depositing loose change ( cash or coins ). A user can conveniently process their unused loose change at a kiosk, and manage its value on the app. The value can then be redeemed for e-Voucher or e-Gift Card rewards from various big brands/merchants.
E-Wallet apps are great for storing value for small transactions (i.e small purchases at convenience stores, or paying peers electronically).
Reward apps are good for tracking reward points that are accumulated and exchanged for promotional (digital) goods.

7. What devices does this run on?

The app works on any iOS device running iOS 12 or newer and/or any Android device running AndroidOS 5 or newer.

8. Are e-Vouchers / e-Gift Cards refundable?

E-Vouchers / e-Gift Cards that have been dispatched on the Dragon Rewards mobile app are NOT refundable. If you believe you did not receive an e-Voucher / e-Gift Card that you ordered by Dragon Rewards mobile app, please contact support@dragonrewards.io

9. Do Dragon Rewards points expire?

Yes. ONLY if there is no transaction activities on the account after 12 months. In that case, the unspent points shall be removed automatically. There shall be no additional reminders from the company to the user before the expiry.

10. What are the available delivery options for paper voucher redemptions?

For now, we offer S.F. Pay on Delivery option only for paper voucher delivery. Additional fees apply. Please kindly check with SF POD service.

11. How do I request for data deletion?

Users have the right to request the deletion of their personal data collected by our app. To request data deletion, follow these steps:
* Send an email to privacy@drewards.io with the subject line "Data Deletion Request".
* Include your full name, the email address / phone number / QR ID associated with your account, and a brief description of your request.
We will process your request within 30 days. If we are unable to delete certain data due to legal or regulatory requirements, we will inform you of the reason.